The address
for complaints

The address for complaints to our company

The address for complaints to our company is as follows.

Inquiry division, Shirion Partners Co, Ltd
Tel: 03-5577-4720
Reception Times: 9:00-18:00 (excluding Saturdays, Sundays, and holidays)
 

We have established the "Complaint / Dispute Resolution Regulations" and strive to earn the understanding of our customers by responding sincerely and promptly to complaints from customers. In addition, we have established a system to resolve complaints through the following organization (FINMAC). This organization (FINMAC) is entrusted with the work of resolving complaints, etc. from TypeⅡ Financial Instruments Firm Association, to which this Company is a member, and accepts complaints, etc. from customers. If you would like to use this organization, please contact the following address.

Financial Instruments Mediation Assistance Center (abbreviation: FINMAC)
Address: Daini Syoken Kaikan, 2-1-1, Kayaba-cho, Nihonbashi, Chuo-ku, Tokyo
Tel:0120-64-5005
Reception Times: 9:00 - 17:00 (excluding Saturdays, Sundays, and holidays)